Privacy Policy

The Data Protection Act 1998 (the Act) regulates the use of ‘personal data’ which is essentially any information held about identifiable individuals.

As a ‘data controller’ under the Act, we, Pathfinder Holistic Healing, must comply with its requirements.

All data about our clients is treated as strictly confidential and is held in accordance with the General Data Protection Regulations (GDPR) 2018

Website use

This privacy policy applies only to the actions of Pathfinder Holistic Healing and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.


Data collected

  1. We may collect the following Data, which includes personal Data, from you:

  2. Name (if you contact us through the website)

  3. Contact information such as email addresses and telephone numbers (if you contact us through the website)

  4. Demographic information such as postcode, preferences and interests

  5. IP address (automatically collected)

  6. Web browser type and version (automatically collected)

  7. Operating system (automatically collected)

  8. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

 

Our use of Data

For purposes of the Data Protection Act 1998, Pathfinder Holistic Healing is the “data controller”.

Data may be used by us for the following reasons:

  1. Response to enquiries

  2. Internal record keeping.

  3. Improvement of our products/services.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.​

 

Security

  1. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

  2. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies

  1. Cookies are implemented in every site built by Wix.

  2. Like most websites, our site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

  3. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

  4. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website quicker and more efficiently including, but not limited to, personalisation settings.

  5. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Client Data​

  • The completed 'Client Intake Form’ is retained in hard copy in a secure locked filing cabinet and is used by Pathfinder Holistic Healing to ensure the appropriate and best client care.

 

  • Further agreements & Confidentiality Statements, signed by you the client, are also retained in a hard copy alongside client information in a secure locked filing cabinet.

  • Personal information will not be shared with any other persons or organisations.  ​

  • Client contact details (name, address, phone number and email address) are also stored electronically on our secure database, which is only accessible via password by myself, the owner of Pathfinder Holistic Healing.

  • Stored contact details will be used for the following:

  1. To confirm / arrange future bookings via email/text/messenger

  2. To send Invoices via email

  3. To update clients on courses, workshops, special offers if they have opted to receive the Pathfinder Holistic Healing newsletter.

  • Clients can choose to receive email newsletters and updates from Pathfinder Holistic Healing. Consent is given on the Client Intake Form or by email.

  • Clients choosing not to receive the newsletter will not be contacted other than to confirm appointments, send invoices, answer enquiries or queries. 

  • Clients have the right to opt out of receiving the newsletter at any time.​​

 

  • Your personal information will not be shared with any other persons or organisations.

  • Counselling and healing sessions are confidential and the welfare and safeguarding of clients is a priority. The information shared with us is treated sensitively and is kept private and confidential.

  • However, to keep the client safe, in exceptional circumstances, if it is felt there is significant risk to the client or to the welfare of a child or another vulnerable adult, we may have to share information, as agreed in the signed Confidentiality Statement. In these circumstances we will always try and discuss this with the client first and treat it with the utmost sensitivity for the safety of all concerned.

  • Clients' records shall be kept for at least 7 years following the last occasion on which treatment was given.  In the case of treatment to minors, records are kept for at least 7 years after they reach the age of majority (18).

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Pathfinder Holistic Healing (where such Data is held).

Changes to this privacy policy

Pathfinder Holistic Healing reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

This policy was last updated on 23/05/2018

By Claire Sunderland

Owner – Pathfinder Holistic Healing

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